Customer Enquiry & Call-Center Automation · Mobile Fixer Ltd
Facebook Lead Collection & Call-Center Workflow
A connected customer enquiry workflow for Mobile Fixer Ltd, bringing Facebook conversations, AI-assisted lead capture and employee follow-up into an organized application.
The challenge
Customer enquiries and phone numbers collected through Facebook conversations needed to reach the team in one place, with a clear way to follow up and manage each customer interaction.
The approach
Designed a workflow where AI-assisted Facebook page automation collects customer contact details and passes leads into a central application. Employees can access customer numbers, make follow-up calls and manage records, appointment details and customer comments within the same operational flow.
Outcome & notes
Project scope described by the client: central lead collection, employee call follow-up, call/customer records, appointment management and customer comments. No numerical performance outcomes have been supplied.